This Resort tried with Multiple PMS to optimise operations but they were left behind with the Staff Productivity. The Operations team wanted to enrich the guest experience and they knew staff productivity would play an important role in it. The hotel team approached WINCLOUD and was overwhelmed with the features and Extensive reporting and Auditing. Further, this helped them to save heaps of Manual hours and automate the process.

About the hotel

Rokkhak River Resort (Formerly named Natura Resort) gives a blissful insight into the area of entertainment and relaxation through verdant nature, which is gracefully blessed by tropical forest near Angkor Archaeological Park and Siem Reap River. With 23 room keys and 2 outlets, they use WINHMS for their day-to-day operations.

Challenges

  • Not Scalable for Larger Inventories
  • Outdated and Difficult to use User interface
  • Extravagant Maintenance & Hardware Investment
  • Limited Integrations with Third-party vendors
  • No Consolidation of reports
  • Manual Product upgrades
  • Tedious Onboarding Process

Solution

  • Scalable to Independents & Group chains up to 1000 room Keys
  • Intuitive Dashboard and Easy to use interface
  • Reduced Overhead Investment
  • 200+ third party interface with Software and Hardware vendors
  • 300+ Extensive Reporting and Auditing
  • Automatic Product upgrades
  • Quick 6 Step Onboarding & Go live process

Software Highlights

Immense

reporting

6 Step

Go-live

Reduced operational

investment