Paradise Inn and Suites at Leduc achieve a 47% increase in Hotel efficiency using WINCLOUD

After using a Legacy PMS for 5 years, Paradise was looking for a Robust Cloud Solution to boost and Optimise the hotel operations. They chose WINCLOUD from the list of other Cloud PMS solutions.

“WINCLOUD has helped us to automate our daily operations and reach a high degree of technical efficiency across all the departments. We appreciate the attention to detail and the robust support which results in an enriched guest experience”

– Ashish Arora, Director of Operations

About the hotel

Paradise Hospitality is a Comfort and value in Northern Alberta, 86 room key hotel that allows you to experience a contemporary, funky retreat for working or settling down after a day of travel. Just 5 minutes away from Edmonton Airport, Paradise Inn and Suites Signature marrier Comfort and Convenience with the Finest Hospitality.

Challenges with a Legacy On-prem PMS

In the Initial days, the property was using a Legacy PMS and they had to manage a lot of tasks Manually.

  • Manually create Quick reservations: They had to spend humongous hours to create reservations and this would hamper the staff productivity.
  • Endless Onboarding: Automating your operations from Manual is always a challenge for staff as they don’t want to do endless onboarding and keep discovering options.
  • Limited Availability: The Hotel team has to be present at their desk whenever they want to access the Solution.
  • Disjointed Operations: They did not have access to extensive reporting as per their property standard and they had to depend on Microsoft Excel to consolidate these.
  • Enormous Capital expenditure: Their Legacy PMS required a significant number of on-property hardware and this often created a Huge expenditure to maintain the solution.

Advantages with WINCLOUD

The property decided to switch to a Reliable cloud-based PMS WINCLOUD to increase staff productivity and enrich the guest experience.

  • Dynamic Room Chart: This feature allowed the Staff to make reservations in 60 seconds and helped to enrich the guest experience.
  • Virtuous Onboarding: 6 steps Go-live process helped the property with seamless onboarding and access to Knowledge base was a liberator.
  • Limitless Availability: Staff can now access the System anytime anywhere through their Laptops or Mobile phone and boost Hotel operations.
  • Immense Reporting: The Extensive reporting and auditing benefited the staff to consolidate reports as per their requirements.
  • Reduced Operational Investment: Cloud PMS is hosted in a Reliable cloud server and works on a Flexible Subscription model. This helps to overcome regular upkeeps & server maintenance.

Software Highlights

100%

Cloud technology

Streamlines

operations

Enriched

guest experience