After using a Market leading PMS for several years, the property was looking for an Alternative and Cost-effective solution that will cater to their needs. This resulted in them switching to Reliable Cloud-based PMS – WINCLOUD from a Popular legacy system.

About the hotel

AG Hotel is affordable hospitality that redefines the conventional concept of economical comfort by offering superior class accommodation. It features bright, elegant rooms with flat-screen TVs and seating areas offering something for every type of traveler either on leisure, business or family trip. The contemporary restaurant serves a continental breakfast buffet and À la carte menu daily.

Challenges

The property was used to a Popular legacy PMS and was discontented with the Coherent Modules and the hassled interfaces.

  • Fragmented Operations: The system had deficient modules and this resulted in Manual communications with each department.
  • Hassled Interfaces: Long Turn around for integration would result in eternal onboarding and limited connectivity with third-party solutions.
  • Slow spooling of Reports: The reports in the system don’t open natively but via Microsoft excel results in manual process.
  • Lack of Quality customer service: The Popular legacy system takes enormous time to resolve queries and this results in hampered operations.
  • Non-Scalable: The System was not scalable for Independent hotels or Groups with higher room Inventories.

Solution

The property decided to automate operations with WINCLOUD PMS and was able to streamline hotel operations.

  • Structured Operations: Cloud-based PMS helped the hotel automate operations with Front and back-office modules and reduced manual communications.
  • Seamless connectivity: 250+ interface connectivity with Hardware and Software vendors helped hotels to integrate to their desired solution.
  • Detailed reporting: 300+ combination of reports benefits the property to cater any requirement and maintains transparency across departments.
  • 24*7 Live Human Support: Smooth Onboarding and support help hotels to concentrate on Guest satisfaction and then bogged down with the technical glitches.
  • Robust and Scalable: Cloud PMS helps hotels to Scale to higher room inventory and maintain magnificent operations.

Software Highlights

Structured

operations

24*7 Live

human support

Robust and

scalable